To ensure a hard reset, we recommend you to unplug your modem's or router's power connections and wait a few minutes before plugging them back in and turning the device back on.

Reboot your home network by turning off your modem and / or router.

If there is another network available, try connecting to it instead and see if there is any improvement.

If you are connected to the internet via wireless, try switching to a wired connection and see if there is any improvement.

If you have forgotten your password, select Forgot Password from the sign in page.

If you have forgotten your username, select Forgot Username from the sign in page.

Verify username and password details by signing in to your account here.

Try using instead of when entering capitalized letters.

Check the Bethesda Support Twitter account to see if there are any planned maintenances or outages.

If you are having trouble accessing or logging into the Mods menu in game: If you are not able to enter the please visit this article for instructions: What can I do if I am not able to enter the symbol when creating my account? If you would like to be notified when and update is available, log into the website and select ' Subscribe to Article' below. We apologize for the inconvenience and will update this article when more information is available. We are aware of an issue preventing players from access mods on all platforms for Asian versions of the game.

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